Terms of service

Effective Date: 05/11/2026

1. Acceptance of Terms

By accessing, browsing, or purchasing from the HUB Tech eCommerce website (“Website”), you (“Customer,” “You,” or “User”) agree to be bound by these Terms & Conditions, our Privacy Policy, and any additional terms applicable to specific products or services. If you do not agree, please do not use this Website.

2. Eligibility

This Website is intended for:

Commercial organizations, SMB, mid-market, enterprise, and public-sector customers
Consumers/end users located in the United States

You represent that you are at least 18 years old and legally authorized to enter into this agreement.

3. Product Information & Availability

HUB Tech makes every effort to ensure accuracy of product descriptions, specifications, pricing, and availability. However:

Product descriptions may change without notice.
Pricing errors may occur and HUB Tech reserves the right to correct them.
Availability is not guaranteed; HUB Tech may limit or cancel quantities at its sole discretion.
Images are for illustrative purposes only and may differ from actual products.

For OEM hardware (HP, Poly, etc.), all specifications are provided by the manufacturer.

4. Order Acceptance & Processing

An order acknowledgment does not constitute acceptance. HUB Tech reserves the right to:

Accept or reject any order
Limit quantities
Require additional verification before processing
Cancel orders where pricing, availability, or other errors occur
Refuse service to any customer

An order is considered accepted only when shipped.

5. Pricing, Taxes & Fees

All prices are in U.S. Dollars (USD).
Taxes are calculated based on shipping destination and applicable state/local law.
Prices do not include shipping, handling, installation, or configuration unless stated.
HUB Tech may change pricing at any time without notice.

If a pricing error is discovered, HUB Tech will contact you before processing.

6. Payment Terms

Accepted payment methods include:

Major credit cards
Purchase orders (established commercial accounts only)
Financing partners (if applicable)

By submitting payment, you authorize HUB Tech (or payment processor) to charge the full amount. HUB Tech may suspend or cancel orders for failed payments or suspected fraud.

7. Shipping & Delivery

Shipping times are estimates only and not guaranteed.
Risk of loss transfers to the customer upon delivery to carrier (FOB Origin).
HUB Tech is not responsible for delays caused by carriers, supply-chain issues, strikes, OEM delays, or events outside our control.
Title passes to the customer upon shipment.

For large commercial deliveries, HUB Tech may require loading dock access or special delivery arrangements.

8. Returns, Refunds & Exchanges

Returns are subject to HUB Tech’s Return Policy, including:

Manufacturer DOA policies (typically within 10–30 days)
Restocking fees (commonly 20-25%)
Items must be unopened and in original packaging unless defective
Custom-built, special-order, and configured products are non-cancellable and non-returnable (NCNR)
Software, licensing, and digital goods are non-returnable

All returns require an RMA number issued by HUB Tech. Unauthorized returns may be refused.

9. Warranties

9.1 Manufacturer Warranties

Most PC hardware is covered directly by the manufacturer.
HUB Tech:

Passes through all OEM warranties
Is not responsible for warranty service or decisions made by the OEM
Does not modify or extend manufacturer warranties

Customer must work directly with the manufacturer unless HUB Tech services were purchased.

9.2 Disclaimer of Additional Warranties

Except as expressly provided:

HUB TECH PROVIDES THE WEBSITE “AS IS” WITHOUT WARRANTIES OF ANY KIND.
HUB TECH DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Limitation of Liability

To the fullest extent permitted by law:

HUB Tech is not liable for indirect, incidental, special, consequential, punitive, or lost profit damages.
HUB Tech’s total liability for any claim will not exceed the amount paid for the product or service involved.

Some jurisdictions do not allow certain exclusions, so limitations may vary.

11. Software, Licensing & Compliance

Purchases of software, firmware, or OEM licenses are governed by the manufacturer’s End User License Agreement (EULA). Customer agrees to:

Comply with all licensing restrictions
Ensure all installations meet OEM terms
Not resell, redistribute, or reverse-engineer licensed materials

Violations may result in termination of access or legal action.

12. Professional Services

If the customer purchases IT services (installation, configuration, cabling, MSP services, etc.) the following apply:

Services are billed at agreed hourly or project rates
Travel, after-hours, and holiday rates may apply
HUB Tech is not responsible for delays caused by customer environments, third-party vendors, or unsafe conditions
Customer must provide safe, reasonable access to systems at customer’s site

A separate Statement of Work (SOW) may govern service terms.

13. Account Creation & Security

Users are responsible for:

Maintaining account confidentiality
Updating profile and billing information
Restricting access to login credentials
All activity conducted under their account

HUB Tech may suspend or terminate accounts for misuse, fraud, or violations.

14. Intellectual Property

All content on the Website - including logos, text, images, graphics, product descriptions, videos, and code - is owned by HUB Tech or its partners and may not be:

Used
Copied
Distributed
Modified
Sold

without prior written permission.

15. Prohibited Uses

Users may NOT:

Attempt to breach website security
Use the Website for fraudulent transactions
Upload malware, scripts, or harmful content
Resell products purchased from the Website unless authorized
Misrepresent identity or purchasing authority (especially public-sector buyers)

Violations may result in legal action or account termination.

16. Data Privacy

Use of the Website is governed by the HUB Tech Privacy Policy, which describes:

What data we collect
How it is used
How it is protected
Your rights

HUB Tech complies with applicable U.S. privacy laws and does not sell personal information.

17. Compliance With Public Sector Procurement Rules

If Customer is a government, municipal, education, or nonprofit entity:

Customer is responsible for ensuring its own compliance with procurement laws
HUB Tech does not certify eligibility for bidding, sole-source justification, or contract requirements
Purchases may require quotes, PO validation, or pre-approved purchasing contracts

18. Indemnification

Customer agrees to indemnify, defend, and hold harmless HUB Tech from any claims arising out of:

Website misuse
Violations of these Terms
Improper installation or use of products
Breach of contract
Infringement of third-party rights

19. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflicts of law.

Disputes will be resolved by:

Good-faith business discussions, then
Binding arbitration in Suffolk County, MA, unless prohibited by law

Customer waives class-action rights except where not permitted.

20. Changes to Terms & Policies

HUB Tech may update these Terms at any time. Continued use of the Website constitutes acceptance of updated terms.

21. Contact Information

HUB Tech
44 Norfolk Ave. South Easton, MA 02375
(508) 238-9887
email: sales@hubtech.com

HUB TECH LEGAL CENTER

Effective Date: 05/11/2026

1. WEBSITE TERMS & CONDITIONS

By accessing or purchasing from the HUB Tech eCommerce website (“Website”), you agree to these Terms & Conditions, our Privacy Policy, and all additional policies contained in this Legal Center. If you do not agree, do not use this Website.

1. Eligibility

You must be 18+ to use the Website. Both commercial organizations and individual end users may purchase products unless otherwise restricted.

2. Product Information

HUB Tech strives for accuracy but does not guarantee product descriptions, pricing, or availability. Errors may be corrected without notice.

3. Order Acceptance

Order confirmations acknowledge receipt only. Orders are accepted when shipped. HUB Tech may cancel or limit orders at its discretion.

4. Pricing & Taxes

All prices are in USD and may change without notice. Taxes and shipping fees apply as required by law.

5. Payment Terms

Accepted payment methods include major credit cards, purchase orders (approved accounts), and financing partners. Payments must be valid and authorized.

6. Shipping & Delivery

Shipping times are estimates, not guarantees. Title and risk of loss transfer to Customer upon carrier pickup (FOB Origin).

7. Returns & Refunds

All returns require an RMA. Restocking fees may apply. Special-order, configured, licensing, and digital products are NCNR (Non-Cancellable, Non-Returnable). See full Returns Policy below.

8. Warranties

OEM warranties apply to hardware. HUB Tech provides no additional warranties unless explicitly stated.

9. Liability Limitation

HUB Tech is not liable for indirect or consequential damages. Total liability will not exceed the purchase price of the product or service.

10. Software Licensing

All software is governed by the manufacturer’s EULA.

11. Professional Services

Professional IT services are governed by applicable Statements of Work (SOWs).

12. Prohibited Uses

You may not misuse the Website, attempt unauthorized access, or use fraudulent information.

13. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts.

2. PRIVACY POLICY

HUB Tech (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices.

1. Information We Collect

We collect:

Personal information (name, email, phone)
Shipping and billing addresses
Payment data (processed via secure third-party provider)
Device, browser, and usage information
Account credentials
Order and service history

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Improve the Website and services
Detect fraud and security threats
Send transactional and promotional communications (opt-out available)

3. Sharing Information

We may share information with:

Payment processors
Shipping carriers
OEM partners for warranty or support
IT service partners
Legal authorities where required

We do not sell personal information.

4. Cookies & Tracking

See Cookie Policy below.

5. Data Protection

We use industry-standard security tools and encryption. However, no online system is 100% secure.

6. Your Rights

You may:

Access and update your information
Request deletion of personal data (subject to legal and financial retention requirements)
Opt out of marketing communications

7. Contact

sales@hubtech.com

3. COOKIE & TRACKING POLICY

HUB Tech uses cookies to maintain Website functionality and improve the user experience.

Types of Cookies

Essential Cookies – Required for checkout and login
Performance Cookies – Measure traffic and performance
Functional Cookies – Store preferences
Marketing Cookies – Support advertising, retargeting, analytics

Opting Out

You may disable cookies in your browser, though some features may not function.

4. SHIPPING POLICY

Processing Times

Orders typically ship within 1–3 business days unless noted as backordered or special order.

Shipping Methods

We use:

UPS
FedEx
USPS
Freight carriers for large/commercial orders

Delivery Estimates

Delivery dates are estimates and not guaranteed.

Risk of Loss

Risk transfers to Customer upon carrier pickup.

Shipping Restrictions

No international shipping
Some products may require signature
Large hardware orders may require loading dock access

5. RETURNS & REFUNDS POLICY

Returns Eligibility

Returns require:

An RMA number issued by HUB Tech
Original packaging and all included items
Submission within the manufacturer’s DOA or return period

Non-Returnable Products

Opened or registered software
Digital licenses
Special-order or custom-configured systems
NCNR-designated products
Activated warranty or service items

Restocking Fees

Standard restocking fee: 20–25% depending on manufacturer and condition.

Refund Method

Refunds are issued to the original payment method after inspection.

6. WARRANTY POLICY (OEM PASS-THROUGH)

Manufacturer Warranties

All warranties for hardware, software, and accessories are provided by the respective manufacturer.

HUB Tech:

Does not modify OEM warranties
Is not responsible for denial of OEM warranty service
Assists in directing customers to the appropriate support channel

Extended Warranties

If purchased, extended warranties are governed by the issuing provider’s terms.

Warranty Exclusions

Damage caused by misuse, improper installation, environmental conditions, third-party repairs, or accidents is not covered.

7. COMMERCIAL CUSTOMER TERMS (NCNR POLICY)

For B2B orders:

Non-Cancellable, Non-Returnable Products (NCNR)

The following are NCNR:

Special-order items
Custom-configured servers, PCs, or network equipment
Bulk/volume purchases
Software licenses
Subscription-based services
Replacement parts

Purchase Orders

Issuance of a Purchase Order constitutes binding acceptance of pricing, quantities, and NCNR status.

Credit Terms

Net terms, if granted, require timely payment. Late fees may apply.

8. SOFTWARE LICENSING NOTICE

All software, firmware, and digital products are governed by their respective End User License Agreement (EULA).

Customer agrees:

Not to exceed licensed quantities
Not to reverse engineer, copy, or redistribute software
To comply with manufacturer audit requests
That licenses are non-returnable once activated

9. ACCESSIBILITY (ADA) STATEMENT

HUB Tech is committed to providing a Website accessible to all users, including people with disabilities.

We aim to conform to:

WCAG 2.1 Level AA standards

If you experience difficulty accessing content, please contact us at sales@hubtech.com. We will respond promptly and assist you with accessing the information you need.

10. CONTACT & COMPLIANCE CENTER

General Inquiries

HUB Tech
44 Norfolk Ave. South Easton, MA 02375
(508) 238-9887
email: sales@hubtech.com

Privacy Requests

sales@hubtech.com

Accessibility

sales@hubtech.com

Legal Correspondence

sales@hubtech.com

PUBLIC SECTOR PROCUREMENT ADDENDUM

Applicable to Massachusetts State Agencies, Municipalities, Counties, School Districts, and Other Public Entities

1. Purpose of This Addendum

This Public Sector Procurement Addendum (“Addendum”) applies to purchases made through the HUB Tech eCommerce Website by any Massachusetts public-sector entity, including but not limited to cities, towns, school districts, counties, and state agencies (“Public Customer”).

This Addendum supplements - but does not replace - the HUB Tech Terms & Conditions, except where explicitly stated.

2. Public Customer Responsibility for Compliance

Public Customers purchasing from the Website acknowledge and agree:

They are solely responsible for ensuring each purchase complies with Massachusetts General Laws (M.G.L.), including Ch. 30B, Ch. 149, Ch. 30 §39M, and any local procurement rules.
HUB Tech is not responsible for determining eligibility of a purchase under Public Customer procurement laws.
Public Customer must ensure all procurement thresholds, quotation requirements, and competitive bidding obligations are met prior to submitting an order.
Public Customer assumes responsibility for verifying whether a contract vehicle- such as Statewide Contracts, cooperative purchasing contracts, municipal agreements, or grant terms - is required for the purchase.

3. Purchase Orders & Binding Effect

For public-sector orders:

A formal Purchase Order (PO) may be required before HUB Tech can process or ship an order.
Issuing a PO constitutes affirmation that procurement rules have been followed and funds have been encumbered.
Any terms submitted by Public Customer that conflict with HUB Tech Terms must be mutually agreed upon in writing.

4. Tax-Exempt Purchasing

Public Customers generally qualify for tax-exempt purchasing. To receive tax exemption:

Customer must provide a valid Massachusetts Form ST-2 or equivalent documentation.
Taxes collected due to missing or invalid documentation cannot be refunded until proper documentation is provided.

5. Bid, Quote, and Contract Requirements

Where required by law or internal policy:

Public Customer must request a formal quote or reference to a Statewide Contract Number before purchasing.
HUB Tech can provide written quotes upon request but is not obligated to determine the correct contract path for the Public Customer.
Public Customers may not use the eCommerce checkout as a substitute for competitive solicitation unless their policies permit “micro-purchase” or “small procurement” thresholds.

6. Ethics, Gifts, and Conduct Compliance

HUB Tech complies with M.G.L. c. 268A and related ethics rules.

Public Customers agree:

HUB Tech will not offer gifts, gratuities, or incentives prohibited by Massachusetts ethics laws.
Public Customer employees must not solicit or accept prohibited items or benefits.
Any promotional gifts or contest programs must be evaluated by Public Customer according to its internal ethics policies.

7. Delivery, Title, and Acceptance

Delivery terms follow HUB Tech’s main Shipping Policy, with the following additions:

Public Customers must provide receiving documentation promptly upon delivery if their procurement laws require acceptance or inspection processes.
HUB Tech will cooperate with reasonable documentation requirements but is not subject to penalties for delays outside its control (e.g., vendor backorders, OEM delays).

8. Payment Terms for Public Customers

Unless otherwise agreed:

Standard terms are Net 30 Days from invoice date.
Late payment fees may apply unless prohibited by law.
Public Customers remain responsible for timely payment even if internal approval workflows require extended timeframes.

9. Additional Restrictions for Public Sector Customers

Certain products - including cybersecurity tools, networking infrastructure, and cloud services - may require:

Additional verification
Authorized reseller documentation
Manufacturer-specific terms for public-sector deployment

Public Customer agrees to review and comply with such requirements.

10. Conflict Between Terms

If a conflict arises between the main HUB Tech Terms & Conditions and this Public Sector Procurement Addendum:

This Addendum governs for public-sector purchases, unless otherwise required by law.

ECOMMERCE DISCLAIMER FOR MASSACHUSETTS MUNICIPAL CUSTOMERS

MASSACHUSETTS MUNICIPAL PURCHASING DISCLAIMER

HUB Tech welcomes Massachusetts municipal, county, school district, and other public-sector customers. To ensure compliance with procurement laws, municipal customers agree to the following before placing an eCommerce order:

1. Procurement Responsibility

By placing an order on the HUB Tech Website, the municipal customer certifies that:

All M.G.L. c. 30B or other applicable procurement requirements have been met.
The purchase is within the municipality’s authorized procurement thresholds.
Competitive quotes/bids have been obtained if required.
Any needed Town/School Committee approvals, encumbrances, or purchase authorizations have been completed.

HUB Tech does not determine procurement eligibility for municipal purchases.

2. Purchase Orders May Be Required

Municipal customers acknowledge:

A Purchase Order may be required before HUB Tech ships products.
Submission of an order without a PO does not obligate HUB Tech to fulfill the order.

3. Tax Exemption

To receive tax exemption:

Municipal customer must provide a valid ST-2 certificate or equivalent exemption documentation.
Taxes charged due to missing documentation cannot be refunded until verification is received.

4. Use of Contract Vehicles

If the municipality must purchase through:

Massachusetts Statewide Contracts
Cooperative purchasing contracts (e.g., PEPPM, Sourcewell)
Local vendor lists
Grant-specific purchasing requirements

It is the municipality’s responsibility to ensure compliance before placing the order.

5. Ethics Compliance

Municipal buyers agree that:

No prohibited gifts or incentives will be offered, accepted, or requested.
Municipal employees are responsible for following all state and local ethics laws.

6. Order Acceptance

An order placed on the Website is not considered accepted until:

Reviewed for accuracy and compliance
Confirmed by HUB Tech
Shipped to the designated address

HUB Tech reserves the right to cancel orders that appear to violate municipal procurement rules.

7. No Liability for Procurement Errors

HUB Tech is not liable for:

Municipal procurement violations
Orders placed by unauthorized personnel
Internal approval failures
Improper procurement procedures

Responsibility for lawful procurement rests solely with the municipal customer.