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Customer Service

Shipping & Delivery

Where do you ship to?

We currently ship within the United States, excluding Alaska and Hawaii.

What shipping method do you use?

All orders are shipped via ground delivery using trusted carriers such as UPS and FedEx.

How much does shipping cost?

Shipping is a flat rate of $20. Orders over $1,000 qualify for free shipping.

How long does delivery take?

Delivery typically takes 3–7 business days, depending on your location.

Do you offer expedited shipping?

At this time, we only offer standard ground shipping.

Orders & Products

What products do you offer?

We specialize in HP products, including laptops, desktops, printers, accessories, and business solutions.

Are your products new and authentic?

Yes, all products are genuine HP products and sourced through authorized channels.

Can I get help choosing the right product?

Absolutely. If you need assistance, feel free to contact us and we’ll help you find the best solution for your needs.

Do you offer bulk or business orders?

Yes, we support business customers and bulk orders. Please contact us for more information.

Payment

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Apple Pay, and Google Pay.

Is payment secure?

Yes, all payments are processed through secure and encrypted checkout systems.

Can I pay by bank transfer or invoice?

Currently, we only accept the payment methods listed above. For business inquiries, feel free to contact us.

Returns & Support

What is your return policy?

We offer a 30-day satisfaction guarantee. Please contact us to initiate a return.

Who pays for return shipping?

Return shipping policies may vary depending on the case. Our team will guide you through the process.

How do I request a return?

Simply contact our support team with your order details, and we will assist you.

Do you offer product support?

Yes, we provide support for all products and can guide you to the appropriate HP services if needed.

General

How can I contact HUB Tech?

You can reach us via email or through our contact form. We aim to respond as quickly as possible.

Do you offer warranties?

All products come with standard HP manufacturer warranties.

Will your shipping or pricing change in the future?

We may update shipping rates or policies as we grow, but any changes will be clearly communicated.

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Opening hours

Mon – Fri: 8 am – 5 pm