Warranties and Care Packs

Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - Extended service agreement - parts and labor - 5 years - on-site - 9x5 - response time: NBD - for Color LaserJet Managed MFP E77830, MFP E78330; LaserJet Managed MFP E78323-30, MFP E78330

Electronic HP Care Pack Print User Wellness Service - Extended service agreement - parts (for channel only) - 3 months - shipment - 9x5 - response time: NBD

HP Poly+ - Extended service agreement - advance hardware replacement (for other) - 3 years - shipment - response time: NBD - for Poly Blackwire 32XX, 33XX, 52XX, 8225, C3210, C3220, C3225, C5210, C5220; Poly Sync 40

HP Poly+ Onsite Support - Extended service agreement - parts and labor (for 10x1080p30/20x720p/40xSD resource licenses) - 1 year - on-site - business hours - response time: NBD - must be purchased with service contract - for P/N: VRMX4000P, VRMX4000P-DC

HP Poly Elite On-site with FRU Replace and Destroy - Extended service agreement - parts and labor - 1 year - on-site - government - for Poly TC10, TC10 No Radio; Poly TC10

Electronic HP Care Pack Onsite Support with Predictive Detection Alerts, Preferred Access and Travel Coverage - Extended service agreement - parts and labor (for notebooks) - 3 years - on-site - 9x5 - response time: NBD - for ProBook 440 G10, 440 G11, 445 G11, 460 G11, 465 G11; ProBook 4

Electronic HP Care Pack 4-Hour 9x5 Hardware Support with Defective Media Retention - Extended service agreement - parts and labor - 4 years - on-site - 9x5 - response time: 4 h - for Color LaserJet Managed Flow MFP E78325; LaserJet Managed MFP E78323-30

Electronic HP Care Pack Print At Your Service Next Business Day with Defective Media Retention Post Warranty - Extended service agreement (renewal) - parts and labor - 1 year - on-site - 9x5 - response time: NBD

Electronic HP Care Pack Next Business Day Solution Support - Extended service agreement - parts and labor - 4 years - on-site - 9x5 - response time: NBD - for EliteBook 630 G10, 630 G9, 64X G10, 64X G9, 65X G10, 65X G9

Electronic HP Care Pack Print At Your Service and Maintenance Kit Replacement Service with Defective Media Retention Post Warranty - Extended service agreement (renewal) - parts and labor (for printers and multifunctional office machines) - 1 year - on-site - 9x5 - response time: NBD - for LaserJet Enterprise MFP M632h, MFP M633fh; LaserJet Enterprise Flow MFP M632z

HP Poly+ with FRU Replace and Destroy - Extended service agreement - advance hardware replacement - 3 years - shipment - response time: NBD - government - for Poly G7500

HP Poly+ - Extended service agreement - advance hardware replacement (for video conferencing devices) - 1 year - shipment - response time: NBD - for Poly Trio 8300

Electronic HP Care Pack Next Day Exchange Hardware Support - Extended service agreement - replacement - 5 years - response time: NBD - for HP tz655; Elite t655, t660, t755, tz655; Pro t550; ProDesk 5 G1i

Electronic HP Care Pack Offsite Support w/ADP - Extended service agreement - parts and labor (for 5 pct claims w/pool) - 3 years - pick-up and return - 9x5 - response time: NBD - for EliteBook Ultra 14 G1q, 14 G1q8, G1i; EliteBook X G1a, G1i; EliteBook X Flip G1i

Electronic HP Care Pack Onsite Care Hardware Support - Extended service agreement - parts and labor - 5 years - on-site - 9x5 - response time: NBD - for Chromebook G1m; Fortis 11 G1i, Flip 11 G1i, Flip 11 G1mi, Flip G1i, Flip G1m, G1i, G1m

Electronic HP Care Pack Next Business Day Solution Support with Accidental Damage Protection and Defective Media Retention - Extended service agreement - parts and labor - 3 years - on-site - 9x5 - response time: NBD - for Elite x360; EliteBook 830 G10, 840 G10, 840 G2, 840 G9, 845 G10, 860 G10, 860 G9, 865 G10

Electronic HP Care Pack Onsite Support with Predictive Detection Alerts, Preferred Access, Accidental Damage Protection, Defective Media Retention, Travel Coverage and Peripherals - Extended service agreement - parts and labor - 5 years - on-site - 9x5 - response time: NBD - for EliteBook Ultra 14 G1q, 14 G1q8, G1i; EliteBook X G1a, G1i; EliteBook X Flip G1i

HP Poly+ Onsite Support with FRU Replace and Destroy - Extended service agreement - parts and labor - 1 year - on-site - business hours - for Poly Studio E70

Electronic HP Care Pack 4-Hour 24x7 Onsite Hardware Support - Extended service agreement - parts and labor (for unit only) - 5 years - on-site - 24x7 - response time: 4 h

Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - Extended service agreement - parts and labor - 5 years - on-site - 9x5 - response time: NBD - for PageWide Color MFP 774dn

HP Poly Hardware Replacement - Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD - must be purchased simultaneously with the product - for Poly Studio X30, X30 No Radio; Poly Studio X30

Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention and Predictive Press Care Service - Extended service agreement - parts and labor - 2 years - on-site - 9x5 - response time: NBD

HP POLY+ Partner - Technical support - for Poly Clariti Manager Appliance and Virtual Edition - 50 video devices - phone consulting - 3 years - 24x7 - response time: 30 min - for Poly Clariti Manager Appliance Edition and Virtual Edition

Electronic HP Care Pack Software Technical Support - Technical support - for Absolute Control - volume - 100000+ licenses - ESD - phone consulting - 3 years - 9x5 - response time: next available agent

Electronic HP Care Pack Software Technical Support - Technical support - for SafeCom Go HP Bundle Single - ESD - phone consulting - 1 year - 9x5

Electronic HP Care Pack Software Technical Support - Technical support - for PaperCut MF Payment Gateway Connector Group 1 - ESD - phone consulting - 2 years - 9x5 - response time: next available agent

Electronic HP Care Pack Software Technical Support - Technical support - for Absolute Control - volume, GOV - 2500-9999 licenses - ESD - phone consulting - 2 years - 9x5 - response time: next available agent

Electronic HP Care Pack Software Technical Support - Technical support - for Absolute Control - volume, GOV - 1-499 licenses - ESD - phone consulting - 5 years - 9x5 - response time: next available agent

Electronic HP Care Pack Software Technical Support - Technical support - for PaperCut MF Fast Release Standard Connector - ESD - phone consulting - 4 years - 9x5 - response time: next available agent

Poly Elite - Technical support - for Poly PrivateConnect Custom Layout - Term License - phone consulting - 1 year - 24x7

HP Poly+ - Technical support - for Poly Clariti Core Edge Appliance and Virtual Edition - 500 call licenses - phone consulting - 1 year - 24x7 - response time: 30 min

Electronic HP Care Pack Software Technical Support - Technical support - for LRS MFPsecure Scan Pro - volume - 1000-1999 licenses - ESD - required for each software license purchase - phone consulting - 1 year - 9x5 - response time: next available agent

Electronic HP Care Pack Software Technical Support - Technical support - for PaperCut MF Advanced Print Enablement Pack - ESD - phone consulting - 5 years - 9x5 - response time: next available agent

HP Poly - Installation / implementation - for Poly PrivateConnect Powered by Pexip Two-day Training - 1 person

HP Poly Partner Premier - Technical support - for RealPresence Desktop for Windows and Mac OS - 50 users - phone consulting - 1 year - 8x5

Electronic HP Care Pack Software Technical Support - Technical support - for LRS MFPsecure Scan - 1 license - volume - 100-499 licenses - ESD - phone consulting - 1 year - 9x5

Electronic HP Care Pack Software Support Service - Technical support - for HP ePRINTit PON - 1 printer - volume - 5001-6000 licenses - ESD - phone consulting - 1 year - 9x5 - response time: next available agent

Electronic HP Care Pack Software Technical Support - Technical support - for PaperCut MF SFP - 1 device - academic, GOV - 100-199 licenses - ESD - multi-vendor - phone consulting - 5 years - 9x5 - response time: next available agent

Electronic HP Care Pack Software Technical Support - Technical support - for Absolute Resilience - volume - 500-2499 licenses - ESD - phone consulting - 5 years - 9x5 - response time: next available agent

Electronic HP Care Pack Software Technical Support - Technical support - for Absolute Resilience - volume - 1-499 licenses - ESD - phone consulting - 5 years - 9x5 - response time: next available agent

Electronic HP Care Pack Software Technical Support - Technical support - for LRS MFPsecure Print Scan Pro Bundle - volume - 1-99 licenses - ESD - required for each software license purchase - phone consulting - 4 years - 9x5 - response time: next available agent

Electronic HP Care Pack Software Technical Support - Technical support - for PaperCut MF MFD - 1 device - volume, commercial - 100-199 licenses - ESD - phone consulting - 2 years - 9x5 - response time: next available agent

Electronic HP Care Pack Software Technical Support - Technical support - for HP Omtool - 1 additional language - ESD - phone consulting - 1 year - 9x5

Electronic HP Care Pack Software Technical Support - Technical support - for Absolute Control - volume, academic - 500-2499 licenses - ESD - phone consulting - 4 years - 9x5 - response time: next available agent

Electronic HP Care Pack Software Support Service - Technical support - for HP Advance Transforms - 1 device - 1-499 licenses - ESD - phone consulting - 4 years - 9x5 - response time: next available agent

Electronic HP Care Pack Software Technical Support - Technical support - for HP JetAdvantage Security Manager - 250 devices - ESD - phone consulting - 1 year - 9x5

Electronic HP Care Pack Software Technical Support - Technical support - for PaperCut MF MFD - 1 device - academic, GOV - 50-99 licenses - ESD - multi-vendor - phone consulting - 3 years - 9x5 - response time: next available agent

Electronic HP Care Pack Software Support Service - Technical support - for HP Advance PPM Local Delivery - volume - 5000-9999 licenses - ESD - phone consulting - 4 years - 9x5 - response time: next available agent

Electronic HP Care Pack Software Technical Support - Technical support - for Absolute Resilience - volume, academic - 1-499 licenses - ESD - phone consulting - 2 years - 9x5 - response time: next available agent

Electronic HP Care Pack Software Technical Support - Technical support - for HP JetAdvantage Security Manager - 10 devices - ESD - phone consulting - 1 year - 9x5